If something has gone wrong, or you simply need a question answered, we want to hear from you. The details for reaching our support team are listed on this page — please use whichever channel suits you best.

What our team can help with

The people who handle your messages are authorised to deal with the full range of account matters: payment queries, bonus and wagering questions, verification requests, technical issues, and anything else that affects your ability to use the site. You do not need to escalate a routine question — whoever picks it up has the authority to resolve it.

To give yourself the best chance of getting a complete answer in a single exchange, include your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date and approximate time it occurred. If your query relates to a payment, the transaction amount and method are useful too. The more specific you are, the less back-and-forth is needed.

Responsible gambling requests

If you want to set a deposit limit, take a cooling-off break, or self-exclude, please tell us clearly in your message. Requests of this kind are treated as a priority. We will not ask you to justify the decision or wait through a standard queue — these are your rights, and we act on them promptly. If you are self-excluding, we will confirm the exclusion in writing so you have a record of it.

Formal complaints are handled differently from general queries. If you raise a complaint, we will acknowledge it and follow a defined process to investigate and respond. Should you feel the outcome is unsatisfactory, you have the right to refer the matter to an independent dispute resolution body. We will provide the relevant details at that stage.

One thing worth knowing: we will never ask you to share your password, full card number, or any other sensitive credential over email or chat. If you receive a message claiming to be from Spin Kong that asks for this kind of information, do not respond — contact us through the channels listed here so we can look into it.

We are operated by Win Top Ltd and licensed under Curaçao eGaming (licence number OGL/2024/1782/0918). Players based in the United Kingdom are fully supported and welcome to contact us through any of the available channels. Whatever brought you to this page, we would rather you got in touch than stayed stuck.